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Customer satisfaction is the key ethos of ERMAKSAN. After sales customer relations are the most important part of our cooperation.
After sales technical support, machine installation, spare part service and training for our customers are all provided by our specialist engineers and technicians.
Our technical service department is ready to serve and resolve your questions via online support, phone calls or on-site support. We are aware that after sales service is an important factor when selecting products.
Our goal is to keep customer satisfaction at the highest level through ensuring quality, sustainability and credibility of service with our widespread service network, trusted warranty applications and experienced staff. Varying consumer demands and needs are evaluated with care according to the present day’s industrial expectations.
Favourable customer relations, technical facilities for spare part deliveries along with spare part-labour warranty, affordable spare parts and on-site service are just a few examples of our professional customer orientated approach.
We are confident in the support shown to customers in all aspects of our business starting from the quotation stage and continuing through-out the entire lifetime of your investment.
We consider customer satisfaction to be a major priority and we will strive to keep this at the forefront of our development.